01 / Independent
Beyond the vendor bubble
Not organised around a single technology ecosystem. The problem matters more than the logo on the badge.
UC, Teams & contact centre communityLAYER10 The Human Network
Technology connects systems.
People move the industry forward.
An independent professional network for the people who design, build, integrate, buy, operate and improve modern communications technology: unified communications, Microsoft Teams and enterprise voice, contact centre and CX, conversational AI and CPaaS. UC events across the UK, run by people who do this work, for people who do this work.
Unified comms✱
Enterprise voice✱
Contact centre + CX✱
Conversational AI✱
CPaaS + APIs✱
People over platforms
01 / The Layer10 idea
Not one platform.
Not one vendor.
Not another closed circle.
UC and customer communications communities are usually segmented by platform, vendor, job title or commercial interest. Deployment reality ignores those lines: enterprise calling depends on carriers and SBCs, contact centres need CRM, workforce systems and AI, and programmable voice quietly rewrites customer journeys.
Layer10 exists so those conversations have somewhere to happen. You should come away with something you can use, somebody worth knowing, or a clearer view of a question you were already wrestling with. Members shape the programme rather than receiving invitations to events designed somewhere else.
02 / Intentional
Different events, different rules
Enterprise-only, partner-only and clearly labelled mixed events. Every invitation says who is expected and whether vendors are taking part.
03 / Community-led
You get a say
Nominate subjects, speakers, cities and formats. Organisers stay accountable for delivery; members help set the direction.
02 / The technology universe
Five disciplines.
One human network.
The pillars are a way to find relevance, not hard silos. The most interesting conversations usually happen where they overlap.
L10 / 01
UC
Unified Communications
Calling, meetings, collaboration platforms, devices, meeting rooms, management and interoperability.
Explore →L10 / 02
VOICE
Enterprise Voice
Cloud voice, PSTN connectivity, fixed-mobile convergence, business messaging, compliance recording and voice analytics.
Explore →L10 / 03
CC / CX
Contact Centre & Customer Experience
CCaaS, omnichannel service, workforce technologies, routing, digital engagement and customer outcomes.
Explore →L10 / 04
AI
Conversational & Service AI
Customer voice and video agents, conversation intelligence, real-time coaching, live translation and AI governance.
Explore →L10 / 05
CPaaS
Programmable Communications
Messaging and voice APIs, WebRTC, embedded communications, workflow integration, developer ecosystems and orchestration.
Explore →The technology on the agenda
Five disciplines,
built on everyone's kit.
Layer10 events are multi-vendor by design. These are the kinds of platforms the conversations touch, not a stack we endorse, and not a list of who is allowed in.
-
UC &
collaboration -
Enterprise
voice -
Meetings &
CCaaS -
Conversational
AI -
CPaaS &
infrastructure
04 / What you told us
We asked what makes
a day out worth it.
We put the question to the Commsverse community. Hardly anyone asked for a bigger conference. They asked for the best parts of one, more often and closer to home. Layer10 is built from their answers.
“More talking. Less being presented to.”
Workshops of fifteen enterprise peers on problems you chose. Nobody sits through a slide deck, and you leave with a plan.
Layer10:SDP →“Make it a day worth remembering.”
A private table for twenty at a venue with something to do, from cooking to cocktails. The kind of evening people still talk about.
Layer10:RTP →“Less selling. Tell us what went wrong.”
Live demos, real deployments and honest failures, at proper technical depth. Nobody can buy a slot.
Layer10:SIP →“Smaller, closer to home, more often.”
Free, local and after work, and it opens wherever enough people put their hands up.
Layer10:MOS →“Leave with something I can use tomorrow.”
One big question, worked through by every side of the industry, with a written synthesis everyone takes away.
Layer10:ICE →“Vendors who teach, not pitch.”
A handful of vendors, clearly labelled, looking for partners. Introductions only when both sides want one.
Layer10:SYNC →“Five new relationships and three conversations they want to continue, rather than just 20 slides.”
05 / The protocol series
Small formats.
Big conversations.
Six micro-event formats, each built around a specific audience and a specific job. Pick a format before you pick a date.
Enterprise edition
Layer10:SDP_
Share. Discuss. Progress.
A half-day roundtable for enterprise technology users. Four facilitated workshops of fifteen people, on topics the community submits beforehand.
Explore SDP →
Informal roundtables
Layer10:RTP_
Real Talk. Real People.
Relaxed roundtable conversations for people working in UC, contact centre and AI. A private table at a venue with something to do, a set menu and up to twenty people who do the same job, in London and Liverpool, with separate groups for enterprise teams and partners.
Explore RTP →
Community-led talks
Layer10:SIP_
Share Ideas & Perspectives.
A community-led afternoon of short talks, live demos and honest lessons across UC, voice, contact centre, AI and CPaaS. Up to a hundred people, subjects chosen by members, and drinks to finish.
Explore SIP →
Regional meetups
Layer10:MOS_
Meet. Open. Share.
A free evening meetup for people working across UC, voice, contact centre, AI and CPaaS. Two short talks the community voted for, then drinks and conversation until nine.
Explore MOS →
Annual cross-industry exchange
Layer10:ICE_
Industry Connections Exchange.
Once a year, every March, before budgets and roadmaps are set. One big industry question, broken into solvable parts by enterprise practitioners, partners, vendors and independent specialists, then written up as a report.
Explore ICE →
Channel event
Layer10:SYNC_
Share Your Network & Connect.
The independent day for UC, voice, contact centre, AI and CPaaS partners: community-chosen talks, shared problems worked through together, and a limited number of vendors looking for partners. Once a year, 80 to 100 partners, £100 a ticket.
Explore SYNC →06 / A community with a voice
Bring the next big question.
The programme starts with the people doing the work. Tell us which questions need working through, who is worth hearing from, which cities need a meetup, and which conversations have to stay peer-only.
The contribution loop
- InviteOpen contributions, low friction.
- AcknowledgeEvery valid proposal gets a reply and a next step.
- PrioritiseMember interest, audience need, feasibility. Votes inform; they do not decide alone.
- Report backWhat ran, what did not, and how your input changed it.